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return policy
This Return Policy describes the procedures and terms related to the return of products purchased on our website. By making a purchase with us, you agree to the terms of this policy.
1. Right to Return:
We accept returns of products within 7 days from the delivery date, provided that the products are in their original condition, unused, and with all original tags and packaging intact.
2. Return Process:
To initiate the return process, please contact us providing the order number, the item(s) you wish to return, and the reason for the return. We will respond with detailed instructions on how to proceed with the return.
3. Return Costs:
The customer is responsible for the cost of return shipping unless the reason for the return is due to our error or a damaged or defective product.
4. Refund:
Upon receiving and inspecting the returned product, we will issue a refund to the original payment method. The refund may take up to 30 business days to process and reflect in your account.
5. Products Not Eligible for Return:
Some products may not be eligible for return due to hygiene, safety, or other restrictions. This includes perishable, intimate, or custom products. Please contact us for more information on the return eligibility of a specific product.
6. Damage during Transit:
If you receive a damaged or defective product, please contact us immediately so that we can resolve the issue. We may request photos of the damaged item(s) for evaluation and will arrange for replacement or refund as necessary.
7. Special Exceptions:
We reserve the right to make exceptions to this return policy under special circumstances, subject to our discretion.
By making a purchase on our website, you agree to comply with the terms of this Return Policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to periodically review this policy to be aware of any changes.
If you have any questions or concerns about our Return Policy, please contact us.
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