RETURN POLICY

TECNOPIZZA LLC – WARRANTY AND RETURN POLICY

1. Return Policy

All sales are final. 

Because this equipment is commercial and industrial in nature, it cannot be returned for change of mind, change of plans, personal preference, menu changes, expected commercial performance, or business results. Equipment cannot be returned after installation, connection to gas or electrical power, first use, or food production. Custom or modified equipment cannot be returned under any circumstance. 

There are three exceptions. 

Manufacturing defects
These are covered by the limited warranty stated in your commercial proposal. Our obligation is to repair or replace the defective part. This is a warranty claim, not a return, and it does not include a refund of the amount paid. 

Shipping damage
Visible damage must be noted on the delivery receipt at the time of delivery. Any shipping damage, visible or concealed, must be reported to us in writing within 5 business days of delivery, with photographs. 

Shipping error on our part. If the equipment delivered does not match the model or configuration specified in your commercial proposal, we will replace it at no cost to you. 

Order Cancellation
Orders may be cancelled only before the equipment has shipped. After shipment, logistics and administrative costs may apply. 

2. Warranty Coverage (1-Year Limited Warranty)
Your Tecnopizza oven includes a 1-year limited warranty covering parts and labor against manufacturing defects.
Warranty starts on the later of:

• The date of delivery, or
• The date of technical installation performed by Tecnopizza.

Warranty Covers

• Manufacturing defects
• Replacement parts and authorized technical support

Warranty Does Not Cover

• Improper installation, misuse, or lack of maintenance
• Modifications or use of non-original parts
• Damage from accidents, environmental conditions, or external causes

3. Technical Installation
Free installation is offered if scheduled within 15 days of delivery.
Custom scheduling or special requests outside that window may incur a $1,500 installation fee.

4. Technical Support

• Remote assistance via call, message, or video
• On-site technician dispatch within 72 business hours when needed

5. Contact Information
For support, returns, or warranty service, contact:
TECNOPIZZA LLC
📧 sales@tecnopizza.com
📞 (407) 201-6168
🌐 www.tecnopizza.com