Delivery Policy

 

This Delivery Policy describes the procedures and terms related to the delivery of products purchased on our website. By making a purchase with us, you agree to the terms of this policy.

 

Order Processing: All orders are subject to a processing time, which includes the time needed to prepare the order for shipment. We will do our best to process and ship your order as quickly as possible, usually within [number] business days from payment confirmation.

 

Shipping Methods: We offer different shipping options, which may vary depending on the recipient's location and service availability. The available shipping methods will be displayed during the checkout process, along with associated costs and estimated delivery times.

 

Delivery Address: It is the customer's responsibility to provide an accurate and up-to-date delivery address at the time of purchase. We are not responsible for lost or delayed deliveries due to incorrect or incomplete delivery information provided by the customer.

 

Delivery Timelines: Estimated delivery times are provided for reference only and do not guarantee delivery within a specific period. Delivery times may be affected by various factors, including but not limited to weather conditions, holidays, postal delays, and transportation issues.

 

Shipping Tracking: Upon shipment of your order, you will receive a confirmation email containing tracking information, when applicable. You can use this information to monitor the delivery status of your order.

 

Order Reception: It is the customer's responsibility to ensure that someone is available to receive the delivery at the provided delivery address. If no one is available to receive the delivery, a delivery notice may be left, or the package may be returned to the sender, subject to an additional re-shipping fee.

 

Transportation Damage: We will make every effort to pack your products securely to prevent damage during transportation. However, if you receive a damaged product, please contact us immediately so that we can address the situation.

 

Return Policy: Please refer to our Return Policy for information on product returns and exchanges.

 

By making a purchase on our website, you agree to comply with the terms of this Delivery Policy. We reserve the right to update or modify this policy at any time, without prior notice. It is your responsibility to periodically review this policy to be aware of any changes.

 

If you have any questions or concerns about our Delivery Policy, please contact us.

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Return Policy

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This Return Policy describes the procedures and terms related to the return of products purchased on our website. By making a purchase with us, you agree to the terms of this policy.

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1. Right to Return: We accept returns of products within 7 days from the delivery date, provided that the products are in their original condition, unused, and with all original tags and packaging intact.

2. Return Process: To initiate the return process, please contact us providing the order number, the item(s) you wish to return, and the reason for the return. We will respond with detailed instructions on how to proceed with the return.

3. Return Costs: The customer is responsible for the cost of return shipping unless the reason for the return is due to our error or a damaged or defective product.

4. Refund: Upon receiving and inspecting the returned product, we will issue a refund to the original payment method. The refund may take up to 30 business days to process and reflect in your account.

5. Products Not Eligible for Return: Some products may not be eligible for return due to hygiene, safety, or other restrictions. This includes perishable, intimate, or custom products. Please contact us for more information on the return eligibility of a specific product.

6. Damage during Transit: If you receive a damaged or defective product, please contact us immediately so that we can resolve the issue. We may request photos of the damaged item(s) for evaluation and will arrange for replacement or refund as necessary.

7. Special Exceptions: We reserve the right to make exceptions to this return policy under special circumstances, subject to our discretion.

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By making a purchase on our website, you agree to comply with the terms of this Return Policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to periodically review this policy to be aware of any changes.

If you have any questions or concerns about our Return Policy, please contact us.